Terms & Conditions UK

Passports & Visas:

Passports are required for all passengers including infants for international travel. Your passport must be valid for at least 6 months after your date of return. You will not be allowed into a country if your passport expires before the 6-month period. Your travel documents have to be in the name appearing on your passport. If any traveler’s passport has not been issued by the Department of Home Affairs at the date of completing the booking form you hereby indemnify The Travel Group against any errors that might occur and costs relating thereto.

Resident Permits: Travelling on a foreign passport, you must make sure you have the right documentation to travel. You are required to let your consultant know which passport you will be travelling on.

Dual passport: Should you be a dual passport holder; ensure you travel with both valid passports.

Identity documents for domestic travel: All travel documents must be in the name which appears on your identity documents and identification is required for infants.

Driver’s License & Car Hire: Always take your driver’s license along with your international driver’s license when renting vehicles overseas. The driver of the vehicle often must have a valid credit card when collecting the vehicle. When hiring a car, it is the client’s responsibility to be aware of the insurance exclusions and any excess that may be due should there be a claim. There are some exclusions from the car hire insurance where there is no cover should there be an accident & there is an excess when claiming from insurance, the client is welcome to request these full details at any time should they wish. The Client hereby indemnifies The Travel Group against any claim which may be raised against The Travel Group by a Car-Rental Service provider which has been refused by the Insurers of the rented vehicle on grounds that the circumstances of the incident giving rise to the claim are excluded from cover because of any act or omission on the part of the Client. Furthermore, the client is fully responsible for any & all excess charges in the case of an insurance claim.

Visas: Visas may be required to travel. It is the client’s responsibility to check visa requirements with the consulate or embassy of each country being visited including stopovers/ports and transits. Check all border crossings, especially if you are on a cruise, if

you cross any ocean border; you may need a visa according to the maritime law of the country concerned. If visa suppliers do not supply the correct advice, any claims must be made directly to the visa company. If your entry into any country is denied, this can be amongst other a customs, internal security or home affairs issue and outside of The Travel Group and the visa supplier ‘control. The Travel Group cannot be held liable for any claims resulting from a country refusing your entry and can also not be held liable for incorrect advice given by visa companies, embassies or consulates. The Travel Group cannot be held liable for any claims related to working visas. You are welcome to request any visa info from The Travel Group.

Travel Insurance:

Travel insurance is strongly recommended for all travel. The majority of airlines and tour operators have extremely high cancellation fees/date change penalties and the free insurance offered by credit card companies is not a comprehensive medical and cancellation insurance. For assistance in obtaining travel insurance please contact The Travel Group. If you have any queries or need to lodge a claim, contact the insurer directly.


You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. Check with the relevant embassy whether you may leave the airport at stopovers in countries on your way to your final destination, requirements may differ from your final destination. In some cases, failure to present required vaccination documentation (e.g., proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.

Covid – 19 requirements change on a regular basis, we recommend that you check these requirements before bookings, 3 days before travel and on the day of travel, with your departing, transit & destination countries.

Change and Cancellation Fees:

Whether you can or cannot change your booking will depend on the rules of your ticket or the rules of the third-party supplier supplying your product. Airlines do not permit name changes and travel arrangements are not transferable. Please check with your consultant about any penalties you might have to pay to change your booking, or whether you will be able to change your booking at all. The third-party supplier, as a rule, charges a fee for changing your booking, The Travel Group will charge an administration fee. All changes must be agreed to in writing by yourself, all fees relating to the change will be payable by you.

Cancellation penalties will be payable, depending on amongst others when you cancel, the supplier’s cancellation policy and the fare rules. These cancellation fees can be as much as 100%. Please check with your travel agent prior to booking if you are able to get a refund. The Travel Group will charge an administration fee for processing the cancellation of your booking. Refunds will normally take 12 weeks, sometimes longer depending on the Airlines. If you do not make your flight or arrive late, you will be marked as a no-show and will lose your flight and any possible refund

Should a booking be cancelled, full payment is still required to be made to The Travel Group without delay, even if a full refund is due or a new booking is made. The Refund (if applicable) cannot be used to pay for another booking. Should you make a new booking for

the same trip, that too must be paid for in full. Only once a supplier’s refund (if applicable) is received will it be refunded to you; this can take months to come through.


Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.


The Travel Group is a travel agency, our job is to arrange travel at your request. The delivery of travel arrangements is through third party suppliers who are responsible for providing your travel service or product.

We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Our obligation to you is to (and you expressly authorise us to) make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.


To the extent permitted by law, we do not accept any liability in contract, delict or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.

Special Requirements:

Please liaise with your consultant or, for online bookings, call 011 888 2298 (charges apply), regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.

Frequent Flyer:

When booking with one of our consultants, please let them know your frequent flyer membership details for inclusion in your booking. If you are booking online, please insert these details in the space provided for inclusion in your booking. Please check your frequent flyer program for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking. Keep your boarding passes for all flights, as this will be requested if a credit is queried.

Travel Documents:

Travel documents include amongst others airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an

arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including amongst others being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. If you have booked online, you should print out and retain your travel documents as provided to you by the website (or in a follow up email we send you).

Schedule Changes:

We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight. Check your departure dates and times on itineraries and ensure that your travel documents tie up with the itinerary, know your travel plan.

In the unlikely event of there being an unscheduled extension or cancellation to the final booking caused by flight re-scheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of The Travel Group, any expenses relating to such unscheduled extensions or cancellations will be for the client’s account.

Any variations in the final itinerary do not constitute any reason for a refund and The Travel Group shall not be held for any such variations. It is the client’s responsibility to check each amendment to the itinerary. Please note that no passenger who has not utilised an outgoing flight on a return ticket will be allowed to make use of the return trip. If a return flight is booked and only the departure flight is used, airlines may charge additional fees to the client, as often one-way flights cost more than return flights.

Privacy Policy

We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy. We and our third-party providers of travel and travel related products and services may disclose your personal information to others where directly connected with facilitating your travel arrangements and bookings and the provision of travel service and products. For example, we may disclose your personal information to airlines, hotels, car rental companies and other service providers in facilitating your travel arrangements. At all times we retain the right to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request. We may disclose aggregated information about users and use statistics relating to the Site and aggregated information about our sales and trading patterns to others.

To the extent that a Party (Operator) processes personal information of the other Party (Responsible Party) and third parties on behalf of the Responsible Party, the Operator must:

1. Only process personal information of the Responsible Party and personal information of third parties that is being processed by the Responsible Party, with the Responsible Party’s knowledge or authorisation, treat personal information which comes to their knowledge as confidential and must not disclose it unless required by law or in the course of the proper performance of the Operator’s duties.

2.Secure the integrity and confidentiality of personal information of the Responsible Party and personal information of third parties that is processed on behalf of the Responsible Party by taking appropriate, reasonable technical and organisation measures to prevent loss of, or damage to or unauthorised destruction of personal information and unlawful access to or processing or personal information;

3.Have due regard to generally accepted information security practices and procedures which may apply to it generally or be required in terms of specific industry or professional rules or regulations of the Responsible Party.

4.Notify the Responsible Party immediately where there are reasonable grounds to believe that personal information has been accessed or acquired by any unauthorized person.

5.Assist the Responsible Party, with any investigation or notice to the Regulator or data subject that the Operator may make with regards to personal information being accessed or acquired by any unauthorised person or a compromise in the Operator’s security safeguards as set out above.

The responsible party will cover such costs, should it be proven that the responsible party (Travel Group) has unlawfully and outside of this agreement provided any third party with information outside of the travel program and without authorization of the client (Mine Workers).

6.The Operator indemnifies the Responsible Party against any civil or criminal action or administrative fine or other penalty or loss as a result of the Operator’s breach of this clause

Governing Law

If any dispute arises between you and us, The Travel Group will advise which countries law will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts in that country, and waive any right that you may have to object to an action being brought in those courts.

3rd Party Invoices

Supplier invoices will not be provided to The Travel Group clients, many of our supplier contracts legally prevent The Travel Group from doing so. This is time consuming, with the low margins in travel it is not viable. The Travel Group provides Clients with detailed Invoices providing all relevant cost breakdowns.

The Travel Group welcome cost comparisons with other providers and are confident The Travel Group rates are competitive.

Should a client have a query with an invoice The Travel Group will happily provide relevant details for that invoice.

Amendments of these Conditions

The Travel Group reserves the right to make changes to these terms and conditions with notice to the Client. In this instance the terms and conditions applicable at the time of making the booking will remain relevant to the respective booking. We recommend you check these conditions from time to time for updates.

In doing business with The Travel Group you acknowledge, understand and accept these terms and conditions.