Privacy Policy
Last updated: August 13, 2025

This Privacy Policy explains how The Travel Group (“we”, “us”, “our”) collects, uses, and protects your personal information when you engage with our services. This policy is designed to give you clarity and control over your data and to align with global privacy standards.

By using our website or services, you consent to the practices described below:

1. Information We Collect

   We may collect and process the following types of personal information:

   • Contact details (e.g. name, phone number, email address)
   • Travel preferences and itinerary details
   • Payment information (securely processed)
   • Usage data such as IP addresses, browser type, device identifiers, and activity logs
   • Any information voluntarily submitted through forms, emails, or chat services
2. How We Use Your Information

   We use your personal information for purposes such as:

   • Facilitating and confirming bookings
   • Managing your account and travel preferences
   • Providing customer support and responding to enquiries
   • Sending confirmations, updates, or promotional content (only if opted-in)
   • Complying with legal or regulatory obligations
   • Analysing usage data to improve website performance and user experience
3. Data Sharing and Third-Party Services

   We only share your information with third parties in these cases:

   • With service providers (e.g. airlines, hotels, payment processors) to deliver your bookings
   • With partners helping us to improve or maintain our website and digital services
   • When required by law or to protect our legal rights
   • In connection with a company restructure, sale, or merger

   We require all partners and service providers to treat your data with strict confidentiality and only use it for the intended purpose.

4. International Data Transfers

   Due to the global nature of travel, your data may be transferred to and processed in countries outside your residence. We ensure that any such transfer is made under appropriate safeguards to protect your information in line with internationally recognised privacy standards.

5. Your Rights and Choices

   You may have the right to:

   • Access, correct, or delete your personal data
   • Withdraw consent or object to processing
   • Request restriction of processing or data portability
   • Manage cookies and tracking preferences

   To exercise any of these rights, please contact us using the details provided below. Please note that some data may be retained if required for legal or contractual reasons.

6. Data Retention

   We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting obligations. Usage data is retained for analysis or to enhance system security, but only for as long as needed.

7. Data Security

   We take the protection of your data seriously. We implement industry-standard security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data. However, no system is completely immune to breaches, and we encourage users to take precautions when sharing sensitive information online.

8. Children’s Privacy

   Our services are not directed to individuals under 13 years old. We do not knowingly collect data from children. If we become aware of any such collection, we will promptly delete the information.

9. Cookies and Tracking Technologies

   We use cookies and similar technologies to improve user experience and monitor site performance. You can adjust your browser settings to disable or manage cookies. Note that disabling cookies may limit your ability to use some features of the website.

10. Links to Other Websites

    Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of such third-party websites and encourage you to review their policies before providing any personal information.

11. Updates to This Policy

    We may revise this Privacy Policy from time to time. Updates will be posted on this page and become effective upon posting. We encourage you to check this page regularly to stay informed about how we protect your data.

12. Contact Us

    If you have any questions about this Privacy Policy, your personal data, or your rights, please contact us at:

    Email: info@travel-group.com

    By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.