JOB DESCRIPTION
Beneficial Experience:
- VIP High-End After-hours Corporate Travel Consulting Experience
- High performance, proactive, solution focused with the highest level of attention to detail & accuracy, leaving no room for errors.
- Provide a seamless service, handling any requests in full, often including an item where you exceed your client’s expectation.
- Must be sales oriented as the position involves working towards targets; Commission and incentives are payable for sales achievements.
Client Relations
- Ensure enquiries are actioned within 30min, you may request your teams support to achieve this goal.
- Provide quality advice & relevant information to clients.
- Listen to client’s needs; give options explaining why you’ve given each option, considering directness of routing, cost, and client preference.
- Keep client confidentiality within The Travel Group
- Visit your clients at least once every 6 months at their offices.
Systems Used:
- Amadeus experience (can be cross-trained)
- Outlook & Penguin (back-office system)
General Requirements:
- Support, encourage and offer help to other members.
- Share product knowledge and information on fares/destinations.
- Be open to constructive feedback.
- Take ownership for general tasks and duties in the office.
- Consideration and respect for other team members.
- Adaptable approach to change.
- Keeping accurate detail of travel arrangements.
- Attend industry training, seminars and after work events as requested.
- Adhere to The Travel Group ethics, values & culture.
- Grow existing clients to their maximum, look for leads, referrals, and any opportunities for further growth.
- Work efficiently to achieve both individual and team monthly sales goals.
Key Performance Requirements
- Complete all quotes & the days invoicing before leaving the office for the day.
- An understanding of basic mathematics with good writing skills including the ability to write business emails, reports, and memos.
- Good oral skills with the ability to confidently handle one-on-one and small group situations.
- A capacity to evaluate facts and information and make decisions, including analysing associated problems, based on those facts.
- Extensive travel experience.
- Ability to perform and follow through tasks without direct supervision or being directed, including searching for relevant information, and logically overcoming unforeseen obstacles.
- Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards.
Job Type: Full Time
